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RBS Knowledge Library

Article Number: 100102
Software: RBACKUP Version 8.4

RBackup is so secure that it is impossible for a Service Provider to recover files if a customer forgets his encryption key. For this reason, we strongly recommend that your customers make a Key Disk during installation of their software, and that they record their encryption key on paper and keep it in a safe place.

However, there is an alternative which can be used in emergencies.

RBackup has a built-in Key Escrow system which can be activated or deactivated by the Service Provider.

This exclusive, highly secure tripple-key cryptographic key recovery module allows RBS (and nobody else) to restore a client's hopelessly lost encryption key. Only RBS can do it, and only with approval from the customer. We need some files from your client's latest backup from your Server, a key file generated by your Server, and a legal document signed by your client and yourself authorizing us to recover his key.

For security reasons we didn't make the process easy or cheap. There is a substantial fee to have RBS attempt to recover a lost encryption key. This fee is payable whether or not we are successful. The process requires the consent of your Client and yourself, and can only be done if the Service Provider has turned on the Key Escrow feature. RBS alone cannot recover an encryption key without the consent of the client and the service provider.

Instead, we highly recommend that your client makes a Key Disk during installation of his software, which the software will ask him to do. This avoids the trouble and expense of using Key Escrow.

Contact sales@remote-backup.com for current fees and procedures.

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