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Just wanted to tell you thanks for saving me the other day with the key/file recovery, I really really appreciate it. I know it was beyond what you should have had to do, and wanted to let you know that I realize it and am grateful. Your help is appreciated more than you know. I don't know how best to say thanks, but in my eyes it raised RBS up a level or three above the rest. S.S. Mesa, AZ



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RBS Knowledge Library

POPUP WINDOW VERIFYKEYNEW ERROR 9 (UNABLE TO AUTHENTICATE...
http://rbsdrive.com/rbstech/TS100298.HTM

Article Number: 100298
Software: SERVER Version 9.x

Problem: Popup window VerifyKeyNew, Error 9, N104 (Unable to Authenticate License)

Solution: First try closing and re-opening your RBS Server. If the error still exists, try rebooting and if it still exists, proceed with the following:

Stop and close your RBS Server software. Go to Task Manager>Process Tab and kill rbs.exe and rbsmgr.exe if they are running.

1) Go to My computer c:\Program Files\RBS Server 2) Click Tools>Folder Options and then go to the View tab 3) Check "Show Hidden Files" and uncheck "Hide protected operating system files" 4) Click okay and delete rbspuid.rma and rbspuid0.rma if they exist 5) Restart the RBS Server

(TECH)

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Remote Backup Software Powering Successful
Online Backup Services for More Than 20 Years Brandable, Scalable, Full-Featured, Customizable, Complete Solution