Remote Backup Software Powering Successful
Online Backup Services for More Than 20 Years Brandable, Scalable, Full-Featured, Customizable, Complete Solution

RBS Knowledge Library

Article Number: 100300
Software: CLIENT Version 9.x
Hardware: WINDOWS 2003 SERVER

Problem: Windows 2003 installation issue. Data Execution Prevention (DEP) Feature in Windows 2003 prevents proper installation of Remote Backup. This article applies only if DEP settings are turned on for 'All programs and services except those I select:".

Cause: Windows is trying to protect your computer against unauthorized programs. You need to authorize this installation.

Solution:

Uninstall or Remove the Remote Backup client from Add/Remove programs if it already exists. Delete the folder \Program Files\Remote Backup (or Application Folder).

Reboot the server.

As a work around - you need to first add the setup executable file (setup.exe from the client installer) to the DEP Exception list before attempting to install.

To get to these settings:

1. Right-click on "My Computer" and select the Properties page.

2. On the Properties page, select the "Advanced" tab, and click on the "Settings" button in the "Performance" section.

3. On the Performance Options page, select the "Data Execution Prevention" tab.

4. Use the "Add" button on this page to add the affected services to the opt out list.

5. Click "OK" on each of the pages when finished and reboot the system. Add the setup executable file and run the install.

IMPORTANT NOTE:

After installing the client, you should add rbackup.exe and rbClient.exe to the exception list for the client to work properly.

(TECH)

Return to Knowledge Library Index