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Article Number: 100303
Software: CLIENT Version ALL

Problem: Under the client's sessionlog there are automation errors and Type Mismatch (Error 13). Cannot open the client application and is stuck at loading. How to resolve this?

Solution: This rare issue is sometiems caused by corrupt registry settings on the system or some mismatched Dlls and/or registration issues.

Perform the following steps to uninstall the client completely and then reinstall it:

* IMPORTANT (before uninstalling anything...):

For existing clients, the catalog file is the "backup.mdb" file that needs to be copied to another location before uninstalling the clients.

After reinstalling, the catalogue file needs to be copied back to the original location and restart the applications.

* The above need not be applied if your starting from scratch.

Steps for complete uninstall of Client:

1. Uninstall the client (Remote Backup) by going into Control panel->Add/Remove Programs.

2. Delete the C:\Program Files\Remote Backup folder.

3. Delete the C:\Program Filers\Common Files\Install Shield\Engine\6 folder (if present)

4. Go to C:\Program Files\Install Shield Installation Information: Delete the folder: f0674b40-d8c3-11d3-8c61-00104b1f6cf0 Or make a search for it, and delete if present. (HIDDEN folder)

5. Go to Start->Run. Type in 'regedit'. Go to HKEY_Local Machine->Software->...Delete the whole 'Quantum tech, inc' branch.

Also, perform the registry changes/deletes as mentioned in the article below: http://remote-backup.com/rbstech/TS10 0121.HTM

If the client system is running on 2003 server (and is a Domain controller), install the client per instructions in the following article:

http://remote-backup.com/rbstech/TS10 0152.HTM

(TECH)

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